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Williamsburg News – All

Posted on: January 25, 2021

City of Williamsburg, James City County Open Phone Line for Vaccination Questions

The vaccination rollout in the past few weeks has, understandably, generated questions from residents who are seeking clarity on the process. This need for information has resulted in thousands of calls per day to administrative staff in our local governments and at the Virginia Department of Health (VDH). 

To help meet the need for in-person response, the City of Williamsburg and James City County, in partnership with the Colonial Williamsburg Foundation, have established an information line for the community's questions about the vaccination clinic that opened last week in the Colonial Williamsburg Visitor Center. The phone number is 877-724-1954.

Please note that the customer service team, provided by Colonial Williamsburg, is unable to schedule appointments at this time, and the Visitor Center clinic is not yet open to the general public. This line does not replace VDH, nor does it provide different information about the vaccine; this line is meant only to clarify information specific to the vaccination clinic at the Visitor Center and relay the most current information from VDH. 

"Though this clinic is currently vaccinating only Williamsburg-James City County Schools staff and the local frontline government employees who are essential to the continuity of government, we know that many of you have questions about the vaccination process," City Manager Andrew O. Trivette said. "We may not be able to satisfy the understandable desire to get your vaccination scheduled, but this phone line provides the community a point of contact that has the most up-to-date information for this area."

The two localities have also launched a Frequently Asked Questions page — williamsburgva.gov/covid19vaccine — that provides answers to some of the most commonly asked questions. This page will be kept updated with the latest information on the vaccination distribution for the Williamsburg and James City County community. 

For medical questions about the vaccine or in-depth information on the statewide phased distribution system, we advise you to continue contacting the Virginia Department of Health at vdh.virginia.gov and 877-ASK-VDH3 (877-275-8343). For medical emergencies, dial 911.

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